Viva Hotel, Kharkiv

I had high hopes based on my previous stays, but this time the hotel fell short. On one hand, the location is fantastic and the breakfast was great with a variety of options. However, the cleanliness of my room was unacceptable and there were significant cutbacks on amenities that made my stay disappointing. The management really needs to reconsider their approach to guest satisfaction.

My stay at the hotel was quite mixed. The location was great, making it easy to explore the area, and the service I received was top-notch, with the staff being very attentive. However, my room left much to be desired as it was dirty, and many amenities I previously enjoyed were unavailable. The breakfast options were quite limited due to recent changes, which was disappointing. Overall, while the location and service stood out positively, the cleanliness and dining experience brought my rating down significantly.

This hotel has potential thanks to its location and some excellent staff members. However, the cleanliness issues and rollback of amenities like breakfast and room services left me disappointed. On the plus side, I did appreciate the staff's efforts, particularly during these challenging times. The value for the money is questionable given the current state of the property.

I had a wonderful experience at this hotel, highlighted by the impressive service and spacious, cozy rooms. The breakfast options were extensive and delicious. However, I was disappointed by the cleanliness standards in my expensive room during my last stay, which definitely took away from the experience.

I was really disappointed with my stay. The rooms, although spacious, were not clean, with filthy carpets and no basic amenities like coffee. On the other hand, the positive aspect was the service I received from Alina, who made me feel valued despite the overall decline in hotel quality. I wouldn't recommend this hotel until significant improvements are made.